Ancient Wellness Customer care
Shipping information
From our collection to your doorstep. Explore shipping costs, international delivery, and what to expect along the way.
Explore shippingThe essentials
A considered journey.
Ancient Wellness offers free standard shipping on eligible U.S. orders. We also ship to select international destinations, with available carrier rates calculated at checkout. The shipping choices and charges for your destination are shown before you place an order.
Enter your address
Add your complete delivery address at checkout to see the shipping methods available for your order and destination.
Review the total
Eligible U.S. orders receive free standard shipping. International shipping charges are calculated and displayed at checkout.
Follow your order
Check your order updates for shipping details. If you need help with delivery, email us with your order number.
Within the United States
Complimentary standard shipping
Free standard shipping applies to eligible orders delivered within the United States. Free shipping promotions are limited to eligible U.S. orders unless a promotion expressly says otherwise. The shipping options available for your address appear at checkout.
Beyond the U.S.
International shipping
We ship to select international destinations. International shipping is paid by the customer and is not covered by our free U.S. shipping offer. Rates depend on destination, package weight, order details, and available carrier services, and are calculated at checkout.
Depending on your destination and carrier availability, shipping services may include USPS, UPS, FedEx, or DHL.
Cross-border charges
Customs, duties & taxes
For international orders, the customer is responsible for customs duties, import taxes, VAT, brokerage fees, and other charges assessed by the destination country or carrier, unless those charges are specifically collected at checkout. These charges are separate from the shipping charge shown at checkout when they are not collected there.
Delivery expectations
Timing & delays
Any delivery timeframe shown at checkout or by a carrier is an estimate, not a guaranteed arrival date. International transit can be affected by customs processing, carrier delays, holidays, weather, and destination-country procedures. Contact us if you need help with a shipment.
Before you order
Check your address
Please review your shipping address and available delivery options before completing checkout. If you notice an error after ordering, contact us as soon as possible with your order number. Once an order has entered fulfillment or shipped, we may be unable to change its destination.
After delivery
Need a return?
For a return request, damaged package, or incorrect item, visit our Returns & Refunds page for the applicable window, eligibility requirements, and instructions. Please contact us before mailing anything back.
This information does not limit any rights you have under applicable law.
We are here to help
Questions about delivery?
Tell us your order number and what happened. We will help you understand the next step.
Email Ancient Wellness Visit our contact page
