At Ancient Wellness, customer satisfaction is important to us. Due to the nature of our products and for hygiene and safety reasons, we have specific return and refund guidelines for cosmetic and personal care items.
We offer a 7-day return policy on eligible items. To be eligible for a return or exchange, your item must be returned within 7 days of delivery.
Because our products are cosmetic and personal-use items, we cannot accept returns or refunds on heavily used or mostly empty products.
Products that have been lightly used and are still at least 95% full may qualify for store credit only.
To qualify for store credit:
The following items are non-refundable:
Approved eligible returns may receive:
We do not issue cash refunds for opened or used cosmetic products unless the item arrived damaged, defective, or incorrect.
Shipping costs are non-refundable.
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:
We will work quickly to resolve the issue.
Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.
To request a return, exchange, or store credit, please contact us before mailing any items back.
Email: ancientwellnessde@gmail.com
By placing an order with Ancient Wellness, you agree to the terms of this Return & Refund Policy.
