Refund policy

At Ancient Wellness, we want you to feel confident in every purchase. Because our perfume oils are personal-use fragrance products, returns and refunds are subject to the eligibility requirements below for hygiene and product-quality reasons.

7-Day Return Window

Request an eligible return within 7 days of delivery. Contact us before sending anything back so we can review your request and provide return instructions. Returns sent without prior approval may not be accepted.

Return Eligibility

To qualify for an approved return:

  • Request the return within 7 days of delivery.

  • The product must be at least 95% full and must not be heavily used, altered, or intentionally damaged.

  • Include the original packaging whenever possible.

  • Provide your order number or other proof of purchase.

Lightly used perfume oils that remain at least 95% full may qualify for a refund or store credit after review.

Non-Returnable Items

We cannot accept standard returns for products less than 95% full or heavily used; products damaged after delivery through misuse or improper handling; clearance or final-sale merchandise; gift cards; or items returned outside the applicable return window. Additional exclusions may apply where permitted by law. These exclusions do not limit rights that cannot be restricted under applicable law.

Refunds & Store Credit

For an approved standard return, you may choose a refund to your original payment method or store credit. We inspect the returned item and email you the outcome. Original shipping charges are not refundable except when required by law or when the return results from an Ancient Wellness fulfillment error.

We aim to reply to return requests within 2 business days. After an approved return reaches us, allow up to 5 business days for inspection and a decision. We will email you when your refund or store credit is approved. Your bank or card provider may take additional time to post a refund.

Damaged, Defective, or Incorrect Orders

Contact us within 48 hours of delivery if your order arrives damaged or defective or you receive an incorrect item. Include your order number, a description of the issue, clear photos of the product, and photos of its shipping packaging when applicable. Keep the product and packaging until we finish our review. Depending on the circumstances, we may provide a replacement, store credit, or a refund.

Return Shipping

Customers pay any return shipping cost for approved standard returns. When a return is required because we sent an incorrect item or it arrived damaged or defective, Ancient Wellness will cover or reimburse reasonable return shipping costs after review. Do not mail an item until you receive return instructions.

International Returns

International customers pay return shipping and any applicable customs, duties, taxes, brokerage fees, or similar return charges unless the return is due to an Ancient Wellness error or otherwise required by applicable law. International shipping charges, customs duties, taxes, VAT, and brokerage fees are generally not refundable.

Exchanges

Approved exchanges depend on product availability. If a requested item is unavailable, we may offer store credit or another appropriate resolution.

Order Cancellations

Contact us as soon as possible if you need to change or cancel an order. Once an order has entered fulfillment or shipped, we may not be able to change or cancel it.

Contact Ancient Wellness

Before mailing a return, email ancientwellnessde@gmail.com with your order number whenever possible. We can help with a return request, an order issue, or a question about your purchase.

These terms do not limit any rights you have under applicable law.