Shipping policy

Ancient Wellness offers free standard shipping on eligible orders delivered within the United States and shipping to select international destinations. Please review the delivery options and charges shown at checkout before placing your order.

U.S. Shipping

Eligible U.S. orders receive free standard shipping. Free-shipping promotions apply only to eligible orders within the United States unless the promotion states otherwise. Available options for your delivery address appear at checkout.

International Shipping

We ship to select international destinations. International shipping is not free and is paid by the customer at checkout. The available services and shipping charges are calculated based on destination, package weight, order details, and carrier availability. Services may include USPS, UPS, FedEx, or DHL, depending on the destination.

Customs, Duties, and Taxes

International customers are responsible for customs duties, import taxes, VAT, brokerage fees, and other charges assessed by the destination country or carrier unless those charges are specifically collected at checkout. Charges not collected at checkout may be due separately on import or delivery.

Delivery Estimates

Any delivery timeframe shown at checkout or by a carrier is an estimate rather than a guaranteed arrival date. International delivery may be affected by customs processing, carrier delays, holidays, weather, or destination-country procedures. For help with a shipment, email us with your order number.

Address Changes

Please check your shipping address before you place your order. If you notice a mistake afterward, contact us as soon as possible with your order number. We may be unable to change an address once an order has entered fulfillment or shipped.

Returns and Order Issues

For returns, damaged or incorrect orders, and return-shipping terms, please review our Returns & Refunds page. Contact us before mailing a return.

Contact

Email ancientwellnessde@gmail.com with your order number and a brief description of your question. This policy does not limit rights you have under applicable law.